Pacific Cross
 
Pacific Cross Insurance brings over 65 years of experience in the health and travel insurance industry to clients throughout Asia. Pacific Cross Insurance is a leading provider of health, personal accident and travel insurance products and services to people and organizations that live and work internationally.
 
Pacific Cross Insurance is part of Pacific Cross International, a group with operating entities in Hong Kong, the Philippines, Thailand, Vietnam, Indonesia and Cambodia.
 
Company Introduction
Pacific Cross Insurance is an offshore multi-line insurance company that provides insurance products and services for clients all over the world. Started in June 1990, Pacific Cross Insurance contracts various administrative services to third party administrators located in Hong Kong, Philippines, Thailand, Indonesia and Vietnam.
 
The group currently provides health insurance to over 120,000 people, representing over 50 nationalities living in over 40 countries. In 2015 the group provided travel insurance for 3,500,000 travel days for over 500,00+ people.
Over the past 25+ years Pacific Cross Insurance has expanded to offer worldwide coverage for Medical Insurance, Dental Insurance, Personal Accident Insurance, Travel Insurance and various tailor-made policies for health and accidental risk for businesses that operate in Asia.
 
Pacific Cross Insurance maintains a wide Direct Billing Network of hospitals, clinics and medical facilities across the Asia Pacific region.
 
Our Partners Globally
Pacific Cross Insurance is part of Pacific Cross International, a group of companies that have been providing insurance in Asia for over 65 years, Pacific Cross International has operating entities in Thailand, Hong Kong, the Philippines, Indonesia, Vietnam and Cambodia. 
 
Pacific Cross International 
Pacific Cross International is a group of companies that have provided health insurance in Asia for over 65 years, Pacific Cross International has operating entities in Thailand, Hong Kong, the Philippines, Indonesia, Vietnam and Cambodia. The group partners with leading life and non life insurance companies across Asia. T
 
Pacific Cross Philippines
Pacific Cross Philippines is a market leader non-life insurance company specializing in medical, travel and accident insurance. Previously known as the State Bonding Corporation and Insurance, Co. Inc. it was founded in the Philippines in 1949. The company is currently ranked 11 of 71 non-life insurance companies by premium earned and is the largest medical insurer operating in the Philippines. The company maintains a wide Direct Billing Network of hospitals, clinics and medical facilities across the Philippines.
 
Pacific Cross Health Care Thailand
Pacific Cross Health Insurance PCL is a non-life insurance company and is the accumulation of over 33 years of insurance operations in Thailand. This history includes Blue Cross Thailand, established in 1982 and sold to Bupa in 1196, MedSure, established in 2001, and the partnership LMG Pacific Healthcare, established in 2005. The company maintains a wide Direct Billing Network of hospitals, clinics and medical facilities across Thailand.
 
Med-Sure Services Thailand
Med-Sure Services Limited is a Third Party Administrator based in Thailand. Med-Sure provides broad-based administrative support services for insurance businesses. Founded in 1987, Med-Sure has supported a host of insurance operations on their administrative needs in Thailand. 
 
International Administrators Limited 
International Administrators Limited (IAL) is a Third Party Administrator based in Hong Kong. IAL provides broadbased administrative support services for insurance businesses. Founded in 1980, IAL has supported a host of insurance operations on their administrative needs across Asia.
 
International Services Pacific Cross Indonesia 
International Services Pacific Cross - Previously known as Indrapura Pacific Cross is a Third Party Administrator operating in partnership with leading insurance non-life and life insurance companies in Indonesia. The company has been operating in Indonesia since March 2010 and has been supporting our partners in the areas of product development, sales support, customer service, and policy and claims administration for medical and travel insurance programs. The company maintains a wide Direct Billing Network of hospitals, clinics and medical facilities across Indonesia. 
 
Pacific Cross Vietnam 
Pacific Cross Vietnam is a Third Party Administrator operating in partnership with leading non-life and life insurance companies in Vietnam. Established in 2004 the company is recognized as the leading medical insurance administrator in the country. Previously operated as Blue Cross Vietnam the company changed its name in 2015. The company maintains a wide Direct Billing Network of hospitals, clinics and medical facilities across Vietnam.
 
General Reinsurance Company (Gen-Re)
Gen Re is a leading health reinsurance company and is owned by Berkshire Hathaway Inc. Reinsurers "insure insurance companies", i.e., they will pay a portion of an insurance company's claims in exchange for a portion of the premium received by the insurance company for policies that cover those claims. As a direct reinsurer, Gen Re delivers reinsurance solutions to companies in all segments of the insurance industry on both a Treaty and Facultative basis. Gen Re's Life and Health reinsurance is written in North America through General Re Life Corporation and internationally through General Reinsurance AG. General Re Corporation is a wholly owned subsidiary of Berkshire Hathaway Inc., the holding company run by investor Warren Buffett.
 
Corporate Values & Code of ConductCorporate Values & Code of Conduct
Corporate Values
At Pacific Cross Insurance, our values guide everything we do, specifically the way we view our staff, customers, and our business partners. We have committed our resources to developing products and services that address the needs of our clients as well as promote a corporate culture that values excellence and stability. 
All information collected will be treated with the utmost confidentiality. Our employees shall collect, use and disclose information only for the purposes for which it was obtained. All efforts will be maintained to protect confidential information from loss, error, and unauthorized access.
 
Our employees and representatives possess professionalism and a high degree of knowledge and skills for the benefit of our customers. This knowledge and skill will inspire confidence, respect, and a paternship of trust with our clients and the community.
 
Should any information we deliver prove to be inaccurate, the client will be informed immediately and an apology will always come with accurate information right after.
We will do what we say. We will deliver our product and services in a manner consistent with what was communicated.
 
All dealings are characterized by the highest levels of honesty and fairness.
We will always do the right thing the first time. Our solutions and decisions are made to be in the best interest of our customer the first time. Our solutions will always have the customer’s best interest first.
We will speak the client’s language and provide explanations and information in the most effective way and clarity for the client to clearly understand our policy and procedures.
We develop a partnership of trust through the service we provide.
 
The Four Pillars of our Code of Conduct
 
Pacific Cross Insurance is EXCELLENCE  
Pacific Cross Insurance is committed to excellence. Excellence in providing their clients and business partners with the highest standard of services and products. Pacific Cross Insurance excellence is based on an intrinsic understanding of our clients and business partner requirements and expectations.
 
Pacific Cross Insurance is STABILITY 
Pacific Cross Insurance is a market leading, financially stable company operating in the insurance industry in Asia. Pacific Cross Insurance is an industry leader in risk management, product design, pricing and administration services related to health, travel and personal accident insurances.
 
Pacific Cross Insurance is EXPERIENCE
Pacific Cross Insurance represents over 65 years of participation in the insurance industry in Asia. Our strategy is guided by deep insight and knowledge of our areas of operations, insight gained through invaluable experience, involvement and familiarity of the insurance industry over this time.
 
Pacific Cross Insurance is A PARTNERSHIP OF TRUST
Pacific Cross Insurance builds and values enduring relationships based on trust and mutual understanding and benefit. This is proven through strict operating standards, integrity of our commitments and the consistency of the results delivered.

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