WELCOME

Regency for Expats is an established international private health insurance provider for globally mobile people, serving individuals, families and corporate clients in over 120 countries.

It is our aim to help you to protect the people who are important to you.

Regency for Expats range of international health insurance plans are designed to provide globally mobile individuals and corporate clients with the option of choosing the best possible medical and surgical care when at home or away, either living or working overseas.

ABOUT US

Regency for Expats is a fully regulated insurance supplier specialising in providing comprehensive international health insurance plans for globally mobile individuals in more than 120 countries. Our aim is to help customers to understand the risks of living overseas and to protect themselves, employees, loved ones and families, accordingly. In simple terms, your needs are the basis for our business.

Regency for Expats is a customer focused organisation that strives to provide the very best risk managed insurance and financial products, at value for money prices. As part of this pledge, we operate a Fast Track Claims Service available 24 hours a day, 7 days a week.

Additionally, with an international dedicated network, Global Support Services FZE are able to provide unrivalled access to the smoothest client oriented solutions in the industry.

WHY CHOOSE REGENCY

When you become a ‘Regency for Expats’ customer you can rest assured that your healthcare and family’s future financial wellbeing is in safe hands. As a policy holder, you can have access to our helpful 24-hour multilingual claims service and a number of benefits offered only by Regency.

Regency Assurance

Regency for Expats is part of Regency Assurance which is regulated by the Financial Services Regulatory Commission. Regency Assurance launched in 2014 to provide globally mobile people with insurance and financial services. The company is recognised for implementing risk managed and results driven solutions for individuals, companies and governmental organizations throughout the world.

Regency Assurance plays a key role in developing international financial regulations and cross-border international solutions enabling multinational organisations to implement a consistent level of protection for their globally mobile workforce and commercial assets.

HEALTH INSURANCE

Many expats relocate overseas amidst the excitement of a new life and new challenges, yet it is important not to forget the financial risks and the financial implications of living in another country.

There is nothing more important than your health and the wellbeing of your family. Medical treatment overseas can run into thousands of dollars in the event of illness, so it is vital that you make an informed decision about your international private health insurance to avoid unnecessary financial risk. The best way to guarantee peace of mind is to make sure that you place your family’s health in the hands of a specialist in overseas medical insurance.

INTERNATIONAL HEALTH INSURANCE

When you become a ‘Regency for Expats’ customer you can rest assured that your healthcare and family’s future financial wellbeing is in safe hands. As a policy holder, you can have access to our helpful 24-hour multilingual claims service and a number of benefits offered only by Regency.

Regency for Expats is part of the international insurance and finance company - Regency Assurance - an organisation that brings together a tradition of financial strength and security with a forward thinking and customer focused approach to the underwriting and management of insurance and pension programs.

HOW TO CLAIM - HEALTH INSURANCE

Making a claim on your international health insurance policy

As an experienced overseas medical insurance provider Regency for Expats’ claims adjudication adopts a service based claims model meaning claims are processed fairly and efficiently. Our claims team can ensure that any losses you incur during your period of cover receive a sensible and customer focused service experience.

Outpatient Consultation Claims

You may submit a claim for medical treatment received on an outpatient basis without having to advise Regency for Expats prior to your treatment or consultation and without the need for pre-authorisation.

You must take a claim form with you for completion by your medical professional and submit your completed claim form and receipts for your medical costs by email.

Please note that in the event of an outpatient claim, we are able to process your claim by scanned copies of your claim form and receipts, however, you must retain the originals as we reserve the right to request them.

Inpatient & Outpatient Surgical Claims

PRE-AUTHORISATION

All planned inpatient and outpatient surgical care must be pre-authorised by us prior to receiving your treatment and if covered under your Regency for Expats health insurance.

We reserve the right to decline any claim relating to inpatient and or outpatient surgical treatment that has not been pre-authorised by us. Contact information for general enquires and the claims service can be found on your member card.

DIRECT INVOICING

Once we have pre-authorised your treatment we will advise the relevant medical provider to send your invoices to us for direct payment.

EMERGENCIES

During an emergency, you may not be in a position to notify us prior to your admission; in this event, please notify Regency for Expats as soon as it is possible so that we can arrange for your invoices to be settled directly where covered.